The employees always offer to help. Great selection.
Very convenient location from work. The staff has always been very helpful and to the point without making me feel dumb when I don't know exactly what I'm looking for.
The locksmith and hardware store are connected but have separate doors. The first time I went, the shop itself was MUCH bigger than I was anticipating. Very well-kept.
Great hardware store in Downtown Cincinnati! The workers are very helpful and friendly and there is always someone available so you don't have to wait for assistance. I had a great experience with the locksmith Jeff Evans. He was very professional, on time and knowledgeable. I highly recommend Acme for all your hardware and locksmith needs.
Jeff arrived on time, was professional, and finished the work quickly. Definitely recommend and would hire again.
I live down the street from Acme, so it's an obvious choice for me to stop in for lightbulbs, batteries, etc. The first time I stopped in, I needed lightbulbs. It was a fast visit, but the man helping me out made it so that I knew I would come back. He was quick to make conversation with me, and see if there was anything else I needed, as we had discussed how I had just moved into a new apartment.
The second visit I made was because I was drawn in by the plants they had outside. I also needed batteries, so I knew I could grab them, even if I left with no plant. The woman at the front counter immediately came over to help me once I started to ask her questions. She explained everything about the plants I was interested in, what would be okay with having a cat in the house and any other question I had. I like plants, but I don't have a green thumb, so I always want to make sure it's something I can keep alive. She was so helpful, and I'm so happy with the purchase I made.
The store is much bigger than you think it is from the outside. They have a massive selection of items.
Thank you Acme Lock out for your Help With our vehicle today! The gentlemen at this business were very nice, helpful and professional in they service provided! Their excellent service made a tough morning much easier. Thanks again Acme Lock!!!
Great staff and good prices. I was surprised to see this place had two whole floors of selection. Free parking in a lot was a plus for being downtown.
I got two keys replicated, cost around $5. Fast service. Will return for any future hardware needs.
Great location! Conveniently located and clean. They even have a U-Haul rental when my purchases are larger than my vehicle can hold. Will be back.
Not your chain type Hardware store. Truly a neighborhood feel. Very responsive to questions. I was in there when they were getting ready to close. I had questions about painters' tape. They answered all my questions and then gave me a roll of tape.
Truly a gem in Cincinnati.
A throwback to the time where an actual person greets you at the door, asks if you need help and ACTUALLY knows what they are talking about. They have great service, a super selection of items and couldn't be more friendly. If you need an item downtown this is the place to go.
I needed a modern automibile key (keyword cloning). This shop in an OTR hardware shop responnded by Yelp on line quote, with a great price and followed through. If you need home repair items in OTR. this is a super spot!
I got several quotes to re-key six locks on my house. Acme had the best prices but because I was preoccupied with moving I put off making the appointment. I realized Wednesday that I really needed to have it done before I left town Thursday. I called Acme at 11am and they were able to fit me in that day. The locksmith was prompt, courteous, and didn't mind my dog vying for his attention the whole time he was there. I believe his name was TIm, and I would definitely recommend him and Acme!
The only thing I would note is that they don't make appointments past 4:30pm. I had to leave work a little early to get this done. I was happy they were able to fit me in at all on such short notice, but it would be great if they sent people out until 6 or so to make it a little easier on their customers who work 9-5.
Best friend just had his locked changed by these guys. The man who came out was very fast and friendly. They did an excellent job.
Acme lock & hardware saved the day! A co-worker lost keys to an office filing cabinet which has some pretty important files in it, we found a spare, but it was in pretty bad condition & funky size.
I brought the key to Acme Lock and they made us a few spares in minutes which worked in the cabinet yea!
Thanks for saving the day Acme lock & hardware - when you're downtown, stop in they're happy to help!
After a bad experience with another locksmith, my business was put in touch with Acme Lock. We needed two electronic locks installed. The previous locksmith had MONTHS to get this done and made it seem like the job was impossible. Acme was responsive and it took about 4 hours for them to completely install the exact product we needed and to train me on the use of the locks.
I have since called them back for a second project. We ran into a question during that install... and in under an hour, the owner of the company was at my site getting everything taken care of. Acme Lock & Hardware works fast, communicates, and if a bump in the road comes up, they respond quickly and professionally. This is a full-service operation that can copy your house key or work on a safe. They're up to date on all of technology coming forth in their industry, and if they're not the experts on a particular subject, they've been in business long enough to direct you where you need to go.
I lost my car key and called AAA and they sent Acme to help me out. They made a key and remote for my honda and had me on my way. AAA paid most of it but Acme got the job done in about an hour. They asked if I could put a review online and I'm more than happy to anywhere I can!
They came out and replaced my key. I had issues shortly after. The guy on the phone was extremely rude which is why I'm docking a point. I didn't get his name. When I went to the store the gentleman who helped me was kind. Hopefully my issues are resolved soon.
Acme Lock is a savior for me! I am always needing something being in the event biz and they always have everything I need.
What's so funny about this place is even though it's smack dab in the middle of downtown, it feels like the down home country hardware store in Beetle juice where you just go in and get what you need on good faith.
Whenever I come in they greet me at the door and ask what they can help me with and then personally walk me to whatever I need. That kind of service is pretty much non-existent anymore.
Always a breath of fresh air here. Def check them out!
What more could I ask for? Fantastic service, and every single key worked perfectly.
I stopped in last Saturday and I was so impressed that a store in Downtown Cincy was open! I just needed a few keys but the guys working were very friendly and their little hardware store had quite a nice selection. I highly recommend.
I am SO grateful that Acme is downtown. They aren't huge, and they don't have a lot of big stuff, and this is not going to replace Lowe's in your life for things like lumber, grills, kitchen cabinets, etc.
BUT--if you need something to fix your sink, or a hinge, or locks recored or keys copied--this is your place! They are super-helpful, and really a treasure. And if you live down here, as I do--you don't have to get in your car!
After being defeated by a house key copied from Home Depot not once -- and no, not twice, or even thrice for that matter-- but FOUR times, we needed an alternative way to get that damn key copied!
Acme, therefore, saved the day. Home Depot made us doubt the ability of all key makers, because after four tries (actually, FIVE because they made us an extra copy just in case the fourth one wouldn't work), you would think something was wrong with the KEY itself.
Nay, 'twas Home Depot that didn't have the right machinery to defeat the original key, because between entering and exiting Acme, I handed my key to the guy in the back counter, waited 30 seconds, gave him $2.10, and he gave me my keys without even looking to check if they matched up. He was THAT confident.
I was too eager to go home to see if the key worked to check out the rest of the store, but looks like they have just about everything a hardware store should have.
Oh, and, $5 card minimum. Don't screw yourself over going to the nearest ATM (on Court st, btw) by paying more than cost of getting the key copied for the stupid fee. Uh, not that I've been through that before or anything...